Privacy Policy

This Privacy Policy explains how SyntheraCheats (“Synthera,” “we,” “us,” or “our”) collects, uses, stores and shares information when you access or use:

• https://syntheracheats.com/;
• https://www.synthera-cheats.com/;
• https://docs.syntheracheats.com/;
• the Synthera store;
• Synthera accounts and balances;
• Synthera support and community services;

collectively, the “Services.”

This Privacy Policy also explains the choices and privacy rights that may be available to you.

By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Services.

This Privacy Policy applies to information processed by Synthera in connection with the Services.

It does not automatically apply to:

• third-party software developers;
• third-party product providers;
• payment processors;
• Discord;
• external websites;
• game developers or publishers;
• game platforms;
• other services not operated by Synthera.

Those third parties may process information under their own privacy policies.

Synthera is an independent distributor of digital license keys and access credentials. Unless expressly stated otherwise, Synthera does not develop or operate the underlying third-party software distributed through its store.

The information collected depends on how you interact with the Services.

We do not necessarily collect every category described below from every user.

3.1 Account Information

When you create or use an account, we may collect:

• email address;
• username or account identifier;
• encrypted or securely processed authentication credentials;
• account creation date;
• account status;
• account settings;
• account balance;
• balance transaction history;
• login and security records;
• support-related account notes.

You are responsible for providing accurate information and keeping your account secure.

3.2 Order and Transaction Information

When you place an order or add funds to an account balance, we may collect:

• order reference;
• purchased product;
• purchase date and time;
• transaction amount;
• transaction currency;
• payment status;
• refund or dispute status;
• account balance changes;
• delivery status;
• license-key delivery record;
• limited payment-method information;
• transaction identifiers supplied by a payment provider;
• country or region where required for payment, tax or fraud-prevention purposes.

Synthera may retain a record showing that a payment was accepted, declined, refunded, disputed or reversed.

3.3 Payment Information

Payments may be processed through one or more third-party payment providers.

Where payment information is submitted directly to a third-party payment provider, that provider processes the information under its own terms and privacy policy.

Depending on the payment method, Synthera may receive limited information such as:

• payment status;
• transaction reference;
• payment method type;
• currency;
• billing country;
• limited card information, such as card brand or final digits;
• fraud or verification result.

Synthera does not require users to send complete payment-card information through Discord, support messages or other informal communication channels.

You must never send Synthera:

• a complete card number;
• card security code;
• payment-account password;
• banking password;
• one-time authentication code.

The specific payment providers used during checkout must be disclosed through the checkout interface or an updated version of this Privacy Policy where required.

3.4 Technical and Usage Information

When you access the Services, technical systems may automatically process information such as:

• Internet Protocol address;
• browser type and version;
• device type;
• operating system;
• language settings;
• requested pages;
• referring page or website;
• date and time of access;
• time spent on a page;
• approximate region derived from an IP address;
• cookie or session identifiers;
• login activity;
• error and security logs;
• network and request information.

This information may be processed to:

• provide requested pages;
• maintain sessions;
• protect accounts;
• prevent abuse;
• identify technical problems;
• protect the Services from attacks;
• understand general website performance.

3.5 License and Product-Delivery Information

To deliver a digital product or assist with activation, Synthera may process:

• purchased product;
• license type;
• license duration;
• license-key identifier;
• delivery date and time;
• activation or redemption status, where available to Synthera;
• provider-supplied status information;
• technical error information voluntarily supplied to support;
• records necessary to investigate delivery, fraud or misuse.

Synthera may not have access to all information collected directly by a third-party software provider.

Where a third-party product independently collects device, hardware or activation information, that collection is controlled by the applicable provider and should be described in the provider’s own privacy terms.

Synthera does not claim responsibility for data processing performed independently by a third-party product provider outside Synthera’s control.

3.6 Support Communications

When you contact Synthera through Discord or another available support method, we may process:

• Discord username or identifier;
• account identifier;
• email address;
• order reference;
• product name;
• message contents;
• screenshots;
• technical information you provide;
• support history;
• information required to investigate your request.

Only provide information reasonably necessary for support.

Do not include unrelated personal information or expose complete license keys in public channels.

3.7 Information You Voluntarily Provide

We may process information you voluntarily provide through:

• feedback;
• surveys;
• reviews;
• support requests;
• bug reports;
• product inquiries;
• community participation;
• communications with Synthera.

You should not provide confidential information belonging to another person unless you are authorized to do so.

3.8 Cookies and Similar Technologies

The Services may use cookies or similar technologies for purposes such as:

• authentication;
• account sessions;
• security;
• fraud prevention;
• remembering preferences;
• maintaining shopping or checkout state;
• account-balance functionality;
• traffic management;
• website performance;
• optional analytics.

Further information is provided in the Synthera Cookie Policy.

Synthera does not intentionally request sensitive personal information unless it is strictly necessary and lawful.

Do not send us:

• government identification unless specifically and lawfully requested for verification;
• medical information;
• biometric information;
• complete payment-card details;
• account passwords;
• banking passwords;
• one-time authentication codes;
• personal information unrelated to your request.

If fraud or payment verification requires additional information, Synthera or the relevant payment provider will explain what is required and why.

Information may be collected:

• directly from you;
• when you create or use an account;
• when you place an order;
• when you add or use account balance;
• when a digital product is delivered;
• when you communicate with support;
• automatically through website infrastructure;
• from payment providers;
• from fraud-prevention or security services;
• from third-party product providers where necessary to fulfil or support an order;
• from cookies and similar technologies.

We aim to collect information through fair and lawful means.

Synthera may use information to:

Provide the Services

• create and maintain accounts;
• authenticate users;
• process orders;
• maintain account balances;
• deliver license keys;
• provide documentation;
• provide support;
• communicate about purchases;
• maintain website functionality.

Process Transactions

• confirm payments;
• reconcile orders;
• maintain transaction records;
• process eligible refunds;
• investigate failed or duplicate payments;
• manage payment disputes;
• prevent unauthorized transactions.

Maintain Security

• protect accounts;
• detect suspicious activity;
• prevent fraud;
• prevent abuse;
• enforce purchasing and license restrictions;
• investigate security incidents;
• protect Synthera infrastructure;
• protect other users.

Improve the Services

• diagnose technical problems;
• understand website performance;
• improve navigation;
• improve product information;
• improve documentation;
• improve support processes;
• assess aggregated usage trends.

Communicate with Users

• send transactional messages;
• respond to inquiries;
• provide order information;
• provide security notifications;
• notify users about material service changes;
• communicate legal or policy updates.

Comply With Legal Obligations

• maintain required transaction records;
• respond to lawful requests;
• enforce legal rights;
• resolve disputes;
• comply with tax, accounting, fraud-prevention or regulatory obligations where applicable.

Where applicable data-protection law requires a legal basis, Synthera may rely on:

Performance of a Contract

Processing necessary to:

• create and operate an account;
• process a purchase;
• manage an account balance;
• deliver a key;
• provide support;
• fulfil a refund or cancellation request.

Legitimate Interests

Processing necessary for legitimate interests such as:

• securing the Services;
• preventing fraud;
• protecting accounts;
• maintaining records;
• improving functionality;
• investigating abuse;
• defending legal claims.

These interests are considered against the rights and interests of users.

Legal Obligations

Processing required to comply with:

• accounting rules;
• tax requirements;
• payment regulations;
• lawful government requests;
• consumer-protection obligations;
• other applicable law.

Consent

Consent may be used for:

• optional analytics cookies;
• optional marketing communications;
• other processing where consent is required.

Where processing depends on consent, you may withdraw it through the available settings or by contacting Synthera.

Withdrawal does not make earlier lawful processing invalid.

Synthera may allow users to hold or use an internal account balance.

To operate this functionality, Synthera may process:

• current balance;
• balance additions;
• balance deductions;
• purchase history;
• adjustments;
• refunds credited to balance;
• transaction references;
• fraud-prevention records.

Unless expressly stated otherwise, an internal account balance:

• is not a bank account;
• is not a cryptocurrency wallet;
• does not earn interest;
• is not legal tender;
• may only be used as described by Synthera;
• may be subject to the Terms of Service and Refund Policy.

Balance records may be retained where necessary for accounting, security and dispute-resolution purposes.

Synthera does not sell personal information in exchange for money.

We may share limited information where necessary with the categories of recipients below.

9.1 Hosting and Infrastructure Providers

Information may be processed by providers that host, deliver, secure or maintain the Services.

Synthera uses Cloudflare for infrastructure, security, traffic delivery or related website services.

Cloudflare may process technical information such as:

• IP addresses;
• request data;
• browser information;
• security signals;
• cookies or similar identifiers;
• network logs.

Cloudflare processes information according to its own applicable privacy terms and its agreement with Synthera.

9.2 Database and Storage Providers

Account, order, balance and operational information may be stored through database, hosting or storage providers used by Synthera.

Such providers are permitted to process information only as necessary to provide their services, subject to applicable contractual and legal requirements.

The exact technical provider may change as Synthera infrastructure develops.

9.3 Payment Providers

Payment and transaction information may be shared with payment processors, banks, card networks, cryptocurrency payment services or fraud-prevention providers involved in a transaction.

These parties may process information independently under their own legal obligations and privacy terms.

The relevant provider should be identified during checkout where required.

9.4 Product Providers

Synthera may share limited order, license or technical information with a third-party product provider where reasonably necessary to:

• issue a license;
• verify delivery;
• check activation status;
• investigate a technical issue;
• investigate suspected key misuse;
• resolve a product-specific support request.

Synthera should not share unrelated account or payment information with a product provider.

9.5 Professional and Legal Recipients

Information may be disclosed to:

• legal advisers;
• accountants;
• auditors;
• insurers;
• fraud investigators;
• authorities acting under a valid legal request.

Only information reasonably necessary for the relevant purpose should be disclosed.

9.6 Business Transfers

If Synthera is involved in a merger, acquisition, restructuring or sale of business assets, information may be transferred as part of that transaction.

Where required, users will be informed of a material change in the entity responsible for their information.

Synthera, its infrastructure providers, payment providers and product providers may operate in different countries.

As a result, information may be processed outside the country where you live.

Where applicable law requires safeguards for an international transfer, Synthera will use an appropriate legal mechanism or require the relevant provider to maintain suitable protections.

The privacy and data-protection laws of another country may differ from those in your country.

Synthera retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing the Services;
• maintaining accounts;
• processing orders;
• maintaining account balances;
• handling support requests;
• preventing fraud;
• resolving disputes;
• enforcing agreements;
• complying with legal, accounting and tax obligations.

Retention periods may differ depending on the type of information.

For example:

• account information may be retained while the account remains active;
• order and transaction records may be retained for legally required accounting periods;
• security logs may be retained for a limited operational period;
• support records may be retained while needed to resolve or document a request;
• fraud and dispute records may be retained while necessary to protect the Services or address a claim.

When information is no longer reasonably required, it will be deleted, anonymized or securely isolated, subject to applicable technical and legal limitations.

Deleting an account may not require Synthera to delete information that must be retained for:

• financial records;
• fraud prevention;
• legal claims;
• transaction evidence;
• compliance with applicable law.

Synthera uses reasonable administrative, technical and organizational measures intended to protect information against:

• unauthorized access;
• unauthorized disclosure;
• alteration;
• misuse;
• accidental loss;
• destruction.

These measures may include:

• encrypted HTTPS connections;
• authentication controls;
• access limitations;
• infrastructure security;
• database protections;
• logging and monitoring;
• protection against malicious traffic.

No internet-based service or storage system can be guaranteed completely secure.

You are responsible for:

• using a strong password;
• keeping account credentials confidential;
• protecting access to your email account;
• logging out of shared devices;
• reporting suspected unauthorized access.

The Services may use essential cookies necessary for:

• authentication;
• session management;
• account security;
• checkout;
• account balances;
• fraud prevention;
• website preferences;
• traffic delivery.

Essential cookies cannot always be disabled through the website because the requested Services may not function without them.

If optional analytics or marketing cookies are introduced, they should not be activated where consent is legally required until the user has made an appropriate choice.

Where available, cookie preferences may be managed through:

• a cookie consent banner;
• cookie settings;
• browser settings.

Blocking cookies through a browser may affect account, checkout or other website functionality.

Full details should be maintained in the separate Synthera Cookie Policy.

Synthera may use privacy-conscious or consent-based analytics to understand general website usage and performance.

If optional third-party analytics are enabled:

• the relevant provider must be documented;
• the provider must be added to the Cookie Policy;
• consent must be obtained where required;
• users must be given a way to reject or withdraw consent where required.

Until an analytics provider is technically confirmed, this Privacy Policy does not identify a specific analytics service.

Synthera may send communications necessary to provide the Services, including:

• order confirmations;
• payment notifications;
• delivery messages;
• account-security notices;
• support responses;
• material policy updates.

These transactional communications are not promotional marketing.

Synthera will not send optional email marketing where prior consent is legally required unless the user has provided that consent.

If optional marketing is introduced, users will be provided with an appropriate unsubscribe method.

Unsubscribing from marketing will not prevent necessary transactional or security communications.

The Services are intended only for users aged 18 and older.

Synthera does not knowingly provide accounts or products to children.

If we learn that personal information belonging to a person under 18 has been collected in violation of these Terms, we will take reasonable steps to investigate and delete or restrict that information where appropriate.

A parent or legal guardian who believes a child has provided information to Synthera may contact us using the details below.

Depending on your location and applicable law, you may have the right to:

• receive information about data processing;
• request access to personal information;
• obtain a copy of certain information;
• correct inaccurate information;
• complete incomplete information;
• request deletion;
• request restriction of processing;
• object to certain processing;
• withdraw consent;
• request data portability;
• complain to an applicable data-protection authority;
• receive information about certain automated decisions.

These rights are not absolute and may be subject to legal exceptions.

Synthera may need to verify your identity before responding to a request.

We will not request more information than reasonably necessary for verification.

You may request deletion of your account or personal information through an available Synthera support channel.

Current support destination:

https://discord.gg/synthera

A dedicated privacy email must be added before final publication:

A deletion request should identify the relevant account without publicly exposing:

• a password;
• complete payment information;
• authentication codes;
• a complete license key.

Deletion may not include information that Synthera must retain for legal, payment, security or fraud-prevention purposes.

Synthera or its service providers may use automated signals to identify:

• suspicious login activity;
• unusual transactions;
• malicious requests;
• payment fraud;
• repeated account abuse;
• attempts to bypass security restrictions.

These signals may result in:

• additional verification;
• temporary transaction review;
• delayed delivery;
• temporary account restriction;
• manual investigation.

Where required by applicable law, you may request human review of a decision that produces a significant legal or similarly significant effect.

Some browsers offer “Do Not Track” or similar signals.

Because there is no single universally applied standard for every such signal, Synthera’s response may depend on applicable law and available technical support.

Where a legally recognized opt-out signal applies to a form of processing used by Synthera, Synthera will take reasonable steps to respect it.

The Services may link to:

• Discord;
• payment providers;
• product providers;
• game-related websites;
• external resources;
• other third-party services.

Synthera does not control the privacy practices of those services.

Before providing personal information to a third party, you should review its privacy policy and terms.

A link from Synthera does not mean that Synthera controls or endorses every privacy practice of the linked service.

Synthera may update this Privacy Policy to reflect:

• changes to the Services;
• new technical providers;
• changes to payment methods;
• changes to data practices;
• legal requirements;
• security improvements;
• clarification of existing practices.

The current version will display an updated “Last Updated” date.

Where required by law or where a change materially affects users, Synthera will provide reasonable notice.

For general support:

https://discord.gg/synthera

When submitting a privacy request, provide enough information to identify the relevant account, but do not send passwords, full payment-card details or authentication codes.